client resources

carf survey

A survey team from CARF International* will be visiting on September 4-5, 2025.

We invited the surveyors to evaluate how well we meet international standards for quality. The survey will tell us what we are doing well and ways we might improve. As a result of this survey, we may earn or continue accreditation. As part of the survey, the surveyors will interview people who receive services, their families, our staff, and others. Some questions the survey team members might ask people are:

Do we provide a clean and safe setting?
Do you receive the services you need and want?
Are you treated with respect?
Do you take part in planning your services?
Are you told what you need to know about your services?
Are your questions answered in a way you understand?
Do you know where to go with questions or concerns?

If you would like to talk with one of the survey team members or want to learn more about CARF International, please let one of our staff members know. You may also contact CARF International directly.

Internet: www.carf.org/contact-us
Email: feedback@carf.org
Mail: CARF International, 6951 East Southpoint Road, Tucson, AZ 85756
Toll-free telephone: (866) 510-2273
Fax: (520) 318-1129

*CARF International--A group of companies that includes CARF, CARF Canada, and CARF Europe

client rights

The right to be treated with consideration and respect for personal dignity, autonomy and privacy
The right to reasonable protection from physical, sexual or emotional abuse, neglect, and inhumane treatment
The right to receive services in the least restrictive, feasible environment
The right to participate in any appropriate and available service that is consistent with an individual treatment plan (ITP), regardless of the refusal of any other service, unless that service is a necessity for clear treatment reasons and requires the person’s participation
The right to give informed consent to or to refuse any service, treatment or therapy, including medication absent an emergency
The right to participate in the development, review and revision of one’s own individualized treatment plan and receive a copy of it
The right to freedom from unnecessary or excessive medication, and to be free from restraint or seclusion unless there is immediate risk of physical harm to self or others
The right to be informed and the right to refuse any unusual or hazardous treatment procedures
The right to be advised and the right to refuse observation by others and by techniques such as one-way vision mirrors, tape recorders, video recorders, television, movies, photographs or other audio and visual technology. This right does not prohibit an agency from using closed- circuit monitoring to observe seclusion rooms or common areas, which does not include bathrooms or sleeping areas
The right to confidentiality of communications and personal identifying information within the limitations and requirements for disclosure of client information under state and federal laws and regulations
The right to have access to one’s own client record unless access to certain information is restricted for clear treatment reasons. If access is restricted, the treatment plan shall include the reason for the restriction, a goal to remove the restriction, and the treatment being offered to remove the restriction
The right to be informed a reasonable amount of time in advance of the reason for terminating participation in a service, and to be provided a referral, unless the service is unavailable or not necessary
The right to be informed of the reason for denial of a service
The right not to be discriminated against for receiving services on the basis of race, ethnicity, age, color, religion, gender, national origin, sexual orientation, physical or mental handicap, developmental disability, genetic information, human immunodeficiency virus status, or in any manner prohibited by local, state or federal laws
The right to know the cost of services
The right to be verbally informed of all client rights, and to receive a written copy upon request
The right to exercise one’s own rights without reprisal, except that no right extends so far as to supersede health and safety considerations
The right to file a grievance
The right to have oral and written instructions concerning the procedure for filing a grievance, and to assistance in filing a grievance if requested
The right to be informed of one’s own condition
The right to consult with an independent treatment specialist or legal counsel at one’s own expense